Category: ai

Aug 12, 2025

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ai, change management, CX, Government, Workforce Development

How the Federal Government’s America AI Strategy Will Transform State & Local Government Customer Experience
Jun 12, 2025

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Uncategorized

Why Change Readiness Fails in Government
Jun 12, 2025

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Uncategorized

Why Effective Leadership Requires Planning for Change
Mar 11, 2025

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Uncategorized

A National 311 Day Celebration
Mar 6, 2025

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7-Day Assessment, change management, DOGE, leadership, Project Management

How To Preserve Your Government Workforce and Existing Projects
Feb 25, 2025

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7-Day Assessment, change management, DOGE, leadership

Stop the #DOGE Effect in Contact Centers Operations
Feb 25, 2025

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7-Day Assessment, Assessment, change management, DOGE, leadership

Overcoming the DOGE Effect: The PATH to Operational Efficiency
Feb 25, 2025

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7-Day Assessment, Assessment, change management, leadership, Project Management

From Data to Decisions: How One Leader Used Tracking & Communication to Drive Success
Feb 25, 2025

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7-Day Assessment, Assessment, change management, leadership

From Strategy to Execution: How One Leader Turned Plans into Results
Feb 25, 2025

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7-Day Assessment, Assessment, leadership, Program Management, Project Management

Winning Leadership Buy-In: How One Executive Built a Powerful Case for Change
Feb 25, 2025

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7-Day Assessment, Assessment, Program Management, Project Management

From Overwhelm to Impact: How Senior Leaders Can Prioritize and Plan Improvement Projects Effectively
Feb 25, 2025

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Assessment

Bridging the Gap: A Case Study in Measuring and Closing Operational Gaps
Feb 25, 2025

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Assessment

Elevate Customer Experience with Operational Audits

Build Efficiency & Public Trust

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ISO 18295 proves your contact center does more than answer calls; it delivers trusted, measurable customer experiences. It’s not just a standard. It’s your blueprint for success.