Why We Were Founded
At Certify CX Advisory Group, we specialize in helping organizations navigate complex transformation. We achieve this by aligning operations and empowering people. Our goal is to deliver lasting service excellence.
Vision
We aim to build a world where people embrace change as an opportunity. They should be equipped with the skills and mindset to thrive through transformation and modernization.
Mission
At Certify CX Advisory Group, our mission is to help organizations close the gap between strategy and execution. We achieve this by aligning people, process, and purpose.
We do this through two core service tracks:
- The PAVE Method — a people-first framework. It prepares organizations to lead change. It helps reduce resistance and successfully adopt emerging technologies and operational improvements.
- Readiness & Certification Services — These include Digital Experience Management (DXM) assessments. They also involve ISO 18295 contact center certification. This helps organizations benchmark performance against global standards. The services confirm and improve organizational performance.
Our goal is simple: guarantee every transformation empowers people, strengthens operations, and delivers lasting results.
Change Management Strategies
We embed the PAVE Method into your ongoing or upcoming initiatives. These initiatives range from contact center upgrades to enterprise-wide AI implementations. We guide stakeholders through change with structure, empathy, and measurable results.
“Bridge the gap between strategy and execution with a proven people-first model.”
Readiness & Certification Programs
We assess your organization’s ability to adopt innovation and meet global service excellence benchmarks.
This includes:
- Digital Experience Management (DXM) Readiness Reviews
- Customer Experience Management (CXM) Readiness Reviews
- ISO 18295 Global Contact Center Certification Assessments via Snapshotz
“Make sure your operations and culture are ready before change begins.”
PAVE Method Training & Advisory
This is a stand-alone training and coaching program. It equips leaders and teams with the mindset, tools, and structure to manage change from within.
“Build internal capacity to lead people-centered transformation.”
Transform Change into Lasting Impact
In today’s fast-evolving environment, emerging technologies alone don’t drive transformation—people do. But without cultural alignment and operational readiness, even the best innovations face resistance.
We reduce resistance to emerging technology by aligning people and operations.
Our people-first approach helps public and private organizations prepare, execute, and sustain strategic transformation and modernization.
About Us
CertifyCX Advisory Group helps organizations lead successful transformation by aligning operations, empowering people, and delivering lasting service excellence.
Get In Touch
info@certifycx.com
(877) 731 3363
CertifyCX Advisory Group 